Last updated: 26/01/2026
These Terms and Conditions apply to all services provided by EL-Bethel Logistics Ltd (“we”, “us”, “our”). By booking our services or using our website, you agree to the terms set out below.
Company Details
EL-Bethel Logistics Ltd
71–75 Shelton Street
London WC2H 9JQ
Email: info@elbethellogistics.co.uk
Phone: 07498 833298
Services
We provide courier, transport and logistics services including (but not limited to):
- Same-day courier delivery
- Man and van services
- eBay / Facebook Marketplace collections
- Business-to-business (B2B) deliveries
All services are subject to availability.
Quotes and Pricing
All quotes are provided based on the information supplied by the customer, including collection and delivery locations, item size, weight and access requirements.
Prices may change if:
- Details provided are inaccurate or incomplete
- Items are heavier or larger than described
- Additional waiting time is required
- Access is restricted or difficult
- Extra assistance is needed
Payment is required as agreed prior to or upon delivery unless otherwise arranged.
Customer Responsibilities
Customers must ensure that:
- All item details provided are accurate
- Items are correctly packaged where necessary
- Collection and delivery addresses are accessible
- Someone is available at both collection and delivery locations
Any delays caused by incorrect information or unavailable recipients may result in additional charges.
Prohibited Items
We do not transport illegal, dangerous or hazardous goods including (but not limited to):
- Explosives
- Flammable materials
- Controlled substances
- Live animals
We reserve the right to refuse any item at our discretion.
Insurance
All deliveries are covered by Goods in Transit Insurance up to £25,000 per load.
We also carry £5,000,000 Public Liability Insurance. [Our Insurance Documents]
Insurance covers loss or damage caused directly by us during transit only.
Insurance does not cover:
- Pre-existing damage
- Inadequate packaging by the sender
- Normal wear and tear
- Fragile items, unless declared and agreed in advance
High-value items must be declared before booking.
Damage or Loss Claims
Any claims for damage or loss must be reported within 24 hours of delivery.
Photographic evidence may be required.
Claims submitted outside this timeframe may not be accepted.
Cancellations
Cancellations must be made as early as possible.
Late cancellations or aborted collections may incur charges to cover time and fuel costs.
Same-day bookings cancelled at short notice may be charged in full.
Delays
While we aim to meet all agreed delivery times, we cannot be held responsible for delays caused by circumstances beyond our control, including traffic, weather, vehicle issues or access problems.
Liability
Our liability is limited to the value of the goods being transported, up to the limits of our insurance cover.
We are not liable for:
- Indirect or consequential losses
- Business interruption
- Loss of earnings
Right to Refuse Service
We reserve the right to refuse or cancel any job if the conditions are unsafe, the information is misleading, or the items breach these terms.
Data Protection
Personal information is handled in accordance with our Privacy Policy and UK GDPR regulations.
Changes to These Terms
We may update these Terms and Conditions at any time. The latest version will always be available on our website.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact:
info@elbethellogistics.co.uk
07498 833298